Alternative Dispute Resolution

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Phone: 213 847 484 (Call to the national fixed network)

Email: cniacc@unl.pt

CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Phone: 289 823 135 (Call to the national fixed network)

E-mail: cimaal@mail.telepac.pt

Consumer Disputes Arbitration Center of the District of Coimbra

Tel .: 239 821 690/289 (Call to the national fixed network)

E-mail: geral@centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

Tel .: 218 807 000/218 807 030 (Call to the national fixed network)

E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt

Porto Consumer and Arbitration Information Center

Phone: 225 508 349/225 029 791 (Call to the national fixed network)

E-mail: cicap@mail.telepac.pt

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal

Phone: 253 422 410 (Call to the national fixed network)

Email: triave@gmail.com

Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)

Phone: 253 617 604 (Call to the national fixed network)

Email: geral@ciab.pt

Consumer Arbitration Center for the Autonomous Region of Madeira

Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal

E-mail: centroarbitragem.sras@govmadeira.pt

For more information see the Consumer Portal at www.consumidor.pt

(under article 18 of Law no. 144/2015, of 8 September)